Viewing Your DPRIS Tech Support Requests History

Select Correspondence/Documentation, Defense Personnel Records Information (DPRIS), DPRIS Support tab

You can view your support requests on the Request for Assistance list within DPRIS. This list displays any Pending and Answered requests for assistance regarding your OMPF document requests.

To view the details of your assistance requests:

1. Click the DPRIS Support tab to display the DPRIS Support page
2. Click Contact DPRIS Tech Support.
3. Locate the row for the request that you want to view, then click View History in the Actions column.The View Assistance History page displays information about the selected message, including the topic and status of either Pending or Answered.
   • For Pending requests, the Comments/Responses section shows all previous messages in the thread.
   • For Answered requests, the Comments/Responses section provides a place to enter new comments. Add your comments and click Create and Send Request to send new information.

• If you are viewing history for a Pending request, click Return to Assistance Requests to return to the Request list.

See also

Managing Your Assistance Requests-Overview

Requesting DPRIS Tech Support Assistance

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