Requesting DPRIS Tech Support Assistance

Select Correspondence/Documentation, Defense Personnel Records Information (DPRIS), DPRIS Support tab

The Request for Assistance section displays any Pending and Answered requests for assistance with issues using DPRIS.

If you are having problems viewing your OMPF documents, or if it takes more than two (2) days to receive a response, you might want to request assistance.

Many questions are answered in the milConnect FAQ, so be sure to read the DPRIS FAQs before requesting assistance.

You can also use the Request Assistance form to register a complaint or offer a suggestion.

1. Click the DPRIS Support tab.
2. Click Contact DPRIS Tech Support to display the Request for Assistance section.
3. Click New Assistance Request. An asterisk (*) indicates a required item.
4. In the top section, fill in the required items.
   • Decide if you need immediate assistance within one (1) day, or select a different option.
   • Select a description that most closely matches your issue.
   • In the Comments section, please include the Request ID you are referring to and/or other descriptive details to assist the DPRIS analysts in providing you with the best response.
5. In the Personnel Information section, fill in the required items.
6. Click Create and Send Request. Your new message displays in the list.

See also

Managing Your Assistance Requests-Overview

Viewing Your DPRIS Tech Support Requests History

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