Changing Your Primary Care Manager (PCM)

Select Benefits, Beneficiary Web Enrollment (BWE)

Depending on your status, address, and plan choice, you might be able to change the PCM assigned to you and your family members.

Depending on the plan type, you might not see every page described below. If so, just skip to the next step showing the page you are viewing. For TRICARE Prime Remote Plan overseas, the PCM will be assigned by your regional contractor.

1. In the Family Members list, select the family member whose PCM you want to change.

Some plans do not allow you to change your PCM online. In these cases, the system displays a message telling you what to do next.

2. On the Medical Enrollments tab, click Change PCM.
3. Read and select all of the checkboxes.

Note:  Select the access standards link to learn about TRICARE Prime distance and drive time standards. You will need to waive access standards to enroll online. You can also select the paper form link to download a paper form and mail it to your contractor.

4. Click Continue.
5. On the Change PCM page, select the reason that you want to change your PCM and select the date to end care with your current PCM.
6. Click Continue.
7. On the Change PCM - Select Provider Type page, select a provider type:

If you select Military hospital or clinic:

• Select a facility from the list that displays, then click Continue.
• Fill in optional fields, if applicable.
• Select a Place of Care from the list.

If you select Civilian Health Care:

• Click Continue.
• On the Change PCM - Search for a PCM page, enter the search criteria to find your new PCM.

If you select USFHP Facilities:

• Select a Facility from the drop-down list.
• Click Continue.

8. On the Change PCM - Search for a PCM page, enter search criteria and click Search.

If no PCMs are found, enter different search criteria. Otherwise, the system displays a list of PCMs matching your search criteria.

9. On the Change PCM - Assign a PCM page, select the PCM that you want.  Click Continue.
10. On the Change PCM - Confirm PCM Changes page, confirm the details.  Click Submit.

A message tells you that your request to change your PCM was successful. Read the information to find out:

• When you will receive correspondence confirming your PCM change.
• When you can start receiving care from your new PCM.

Click Home to return to the family information page.

Viewing the New Assignment

To view the new assignment:

• From the Family Members pane, select the beneficiary name and view the coverage details on the Medical Enrollment tab.